Privacy Policy

1. Who We Are

InstantDesk Support is an independent third-party technical support service provider operated as a sole proprietorship, based in Dehradun, Uttarakhand, India. We provide independent technical support for QuickBooks® software at an additional cost. We are not affiliated with Intuit Inc.

Contact: call@instantsupportdeskcall.com  ·  +1-888-550-4779  ·  instantsupportdeskcall.com

2. Information We Collect

When you contact us for support, we may collect the following information:

• Your name and contact details (phone number, email address)
• Information about the QuickBooks® software issue you are experiencing
• Device and system information needed to provide technical support
• Call recordings (where permitted by law and with your consent)
• Payment information (processed securely — we do not store card details)

3. How We Use Your Information

We use the information we collect solely for the following purposes:

• To provide the technical support service you requested
• To communicate with you about your support case
• To process payment for our services
• To improve the quality of our support services
• To comply with legal obligations

4. Remote Access Sessions

For remote technical support, we may request temporary access to your computer with your explicit permission. You retain full control at all times and may end the session at any moment. We will never access files, folders, or data unrelated to the support issue at hand. All remote sessions are conducted with your informed consent.

5. Information Sharing

We do not sell, trade, rent, or share your personal information with third parties except in the following limited circumstances:

• With your explicit consent
• When required by law or legal process
• To protect the rights and safety of our business and customers
• With payment processors for billing purposes only

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Call recordings, where made, are retained for a maximum of 90 days unless required longer for dispute resolution. You may request deletion of your personal data at any time by contacting us at call@instantsupportdeskcall.com.

7. Cookies

Our website uses only essential cookies necessary for the site to function properly. We do not use tracking, advertising, or analytics cookies. You may disable cookies in your browser settings without affecting your ability to use our website.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with a relevant data protection authority

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Disclaimer

InstantDesk Support is an independent, third-party technical support provider. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected to Intuit Inc., the makers of QuickBooks®. QuickBooks® is a registered trademark of Intuit Inc. All product names, logos, and brands are the property of their respective owners.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: call@instantsupportdeskcall.com
• Phone: +1-888-550-4779
• Website: instantsupportdeskcall.com
• Address: Dehradun, Uttarakhand, India